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Co-create with stakeholders: Action research approach in service development

Abstract on behalf of Päivi J Tossavainen This paper promotes the value of including many stakeholders in service development. The experience of co-creative service development is examined through the lens of action research. Engaging multiple stakeholders in face-to-face, in simultaneous joint activities, from various organisations, with different levels of hierarchy, and dissimilar positions, may increase […]

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We need a new business model

Blog Post by David Week I think this is your most critical insight: “I’ll add one more–we believed ourselves to be “neutral” facilitators helping an organization move from point a to point b. We saw ourselves as “outside” the system.” Of course, you are not outside the system, you are within it, and “the system” […]

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Poverty knowledge and action research: Lessons from the Ramanagaram Financial Diaries

Abstract on behalf of Rajalaxmi Kamath and Smita Ramanathan This piece is an attempt to synthesize our learnings about poverty and action research using the financial diaries methodology among the urban poor at Ramanagaram, a town 60 km away from Bangalore, India. We introduced a participa tory component in the financial diaries methodology by asking our respondents […]

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