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Co-create with stakeholders: Action research approach in service development

Abstract on behalf of Päivi J Tossavainen This paper promotes the value of including many stakeholders in service development. The experience of co-creative service development is examined through the lens of action research. Engaging multiple stakeholders in face-to-face, in simultaneous joint activities, from various organisations, with different levels of hierarchy, and dissimilar positions, may increase […]

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